Return and Refund Policy

Returns

We at https://villfoods.in/ take pride in delivering high-quality products to our customers. However, if you are not completely satisfied with your purchase, you may return the item within 2 days of receiving it for a full refund or exchange. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

To initiate a return, please contact our customer support team at srroilmillvill@gmail.com or via WhatsApp at -9361249421   to request a return authorization. Once your return is approved, please securely package the item and ship it to the following address:

M/S Sri Raja Rajeswari Oil and Flour Mill, 39 D RKR Street Tiruppur, Road, Udumalaipettai, Tamil Nadu 642126

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days.

Exchanges

If you need to exchange an item, please contact M/S Sri Raja Rajeswari Oil and Flour Mill customer support team at srroilmillvill@gmail.com  or via WhatsApp at -9361249421    to request an exchange authorization. We will guide you through the exchange process and provide you with the necessary instructions.

Cancellations

If you wish to cancel your order, please contact us within 24 hours of placing your order. Once the order is shipped, it cannot be canceled.

Damaged or Defective Items

If you receive a damaged product, please follow these steps for a refund or replacement:

• Report the incident within 7 days from the delivery date by sending an email to srroilmillvill@gmail.com or via WhatsApp at -9361249421. Your email should include:
  1. Order Number
  2. Image of the outer package
  3. Clear image of the damaged product
• If your order contains multiple items, only the affected item will be eligible for a refund/replacement.
• Once we receive and inspect your return, we will notify you of its status within 24 to 48 hours. If approved, your refund will be automatically processed to your original payment method. Please allow 5-7 days for the refund amount to reflect in your account.

Missing Products/Wrong Products

If you receive missing or wrong products, please follow these steps:

• Report the incident within 7 days from the delivery date by sending an email to srroilmillvill@gmail.com or via WhatsApp at -9361249421. Your email should include:
  1. Order Number
  2. Image of the outer package
  3. Image of the opened box with all the products received
  4. Unboxing video or opening video of the package
  5. We will promptly re-ship the missing item. In the case of a wrong item delivered, we will arrange for pick-up from your address, and the correct product will be delivered to you within 3-5 days after the return pick-up is completed.
  6. The escalation will be resolved within 24 to 48 hours.
     Note: If, by mistake, you placed an order for the wrong product and wish to exchange it for the correct one, please note that the pickup and delivery charges will be extra.

Quality Issues

If you encounter quality issues (improperly sealed/expired products), please follow these steps:

• Report the incident within 7 days from the delivery date by sending an email to srroilmillvill@gmail.com or via WhatsApp at -9361249421. In the email, include:
  1. Order Number
  2. Date of packaging/ date of manufacture
  3. Clear images or video of the product showing the issue
• Once we receive your request, we will notify you of its status within 24 to 48 hours.
  To be eligible for an exchange or return, the item must meet the following criteria:
  • It must be in the same condition as when received.
  • It must be unused.
  • It must be in its original packaging.

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